Faq

For your convenience, we have compiled a set of frequently asked questions with brief and practical answers in this section. If you cannot find the answer to your question here, you can contact our team through the Contact Us section or our online support.

How can I place my order?

Simply select the product you want, add it to your cart, and after completing your information, choose the payment and delivery method.

What payment methods are available in your store?

Online payment is available through Shetab network cards, as well as cash on delivery (for certain cities).

How can I track the status of my order after placing it?

You can track your order status through your account in the "Orders" section. You will also receive notifications via SMS or email.

What is the delivery time for orders?

Delivery time depends on the city and shipping method, but it usually takes between 2 to 5 business days.

Are the products authentic and covered by a guarantee?

Yes, all of our products are sourced from trusted suppliers and their authenticity is guaranteed. Some items also come with official company warranties.

Is it possible to return a product?

Yes, within 7 days of receiving your order, you can return the item if there is any defect or mismatch with your order.

How is the shipping cost calculated?

The shipping cost is calculated based on your address and the selected delivery method, and it will be displayed on the checkout page.